At The Chocolate Box, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, our Refund Policy outlines the steps to request a refund or return.

 

1. Returns

We accept returns for unopened and undamaged products within 14 days of your purchase. To initiate a return, please contact us at (insert email or phone number) with your order details. The cost of return shipping is the responsibility of the customer, unless the product was defective or damaged upon arrival.

 

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

 

3. Non-Returnable Items

Due to hygiene and safety reasons, certain items such as perishable goods, opened sweets, or customised orders cannot be returned or refunded.

 

4. Exchanges

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund depending on the situation.

 

5. Late or Missing Refunds

If you haven’t received your refund after 7 business days, first check with your bank or credit card company. If the refund is still missing, please contact us at (insert email).

 

6. Shipping Costs

Shipping costs are non-refundable unless the item was defective or damaged. If you receive a refund, the cost of return shipping will be deducted from your refund.